Reservations Module Terms

Reservations keeps one module and contractual identity. Behavior changes according to the plan and enabled functionality.

The guest provides name, phone/WhatsApp, date, time, party size and comments. ez Connect prepares or transmits the request to the establishment’s WhatsApp channel.

There is no real-time table inventory or capacity engine. Sending the request does not guarantee a table or create a confirmed booking. Confirmation occurs when the establishment expressly accepts it.

When Smart Reservations is enabled, the establishment configures hours, blocked dates, duration, capacity, tables/areas, party sizes and acceptance rules.

The system may return CONFIRMED, REJECTED or PENDING according to those rules and availability.

A WhatsApp notice may still be sent for convenience. WhatsApp is a third party and delivery is not guaranteed. The canonical status is the status recorded by ez Connect unless the establishment later communicates an authorized change.

The establishment must keep hours, inventory, closures, legal/operational capacity and rules accurate. ez Connect does not certify fire-code capacity, permits, physical safety or real availability when configuration is outdated.

Do not place sensitive information in free-text comments. Data is used to process the booking, security and support under the Privacy Notice and applicable data-processing terms.

Venue-specific cancellation, tolerance, deposit or no-show conditions must be disclosed before they create an obligation.

Displayed availability may change during simultaneous requests. If an operational conflict occurs, the establishment must inform the guest and respect applicable rights.